Shipping policy

Shipping & Logistics Policy

1. General Shipping Information

AmpBird ("we," "us," or "our") is committed to delivering your battery and accessory orders safely and efficiently. All shipments are subject to the terms outlined below.

2. Shipping Carriers & Methods

We partner with DHL, UPS, and FedEx for international shipments (for regions where these carriers operate). For domestic (China) shipments, we use SF Express or China Post.

  • Standard Shipping: Typically takes 7–15 business days (domestic) or 10–25 business days (international).

  • Expedited Shipping: Available for an additional fee (select at checkout) and typically takes 3–7 business days (domestic) or 5–10 business days (international).

3. Delivery Timeframes

  • Order Processing: We process orders within 1–3 business days after payment confirmation.

  • Transit Time: Actual delivery time depends on the shipping method, destination, customs clearance, and unforeseen circumstances (e.g., weather, holidays).

  • Tracking: A tracking number will be provided via email once your order ships. You can track your package on the carrier’s website.

4. Shipping Costs

  • Domestic (China): Shipping costs are calculated based on package weight, dimensions, and destination. Free shipping may be offered for orders over a certain value (check the cart page for details).

  • International: Shipping costs include a base rate + fuel surcharges + applicable taxes/duties. These costs are displayed at checkout before you confirm your order.

5. Restrictions & Prohibited Items

Due to safety and regulatory requirements, batteries (especially lithium-ion/LiFePO4 batteries) have strict shipping restrictions:

  • Batteries must be shipped via specialized hazardous materials (HAZMAT) shipping channels (e.g., DHL’s Lithium Battery Program).

  • We do not ship batteries to countries/regions with active bans on lithium battery imports (check your local regulations).

  • Accessories (e.g., chargers, cables) may ship separately from batteries if required by law.

6. Customs & Import Duties

  • International Orders: You are responsible for all customs duties, taxes, and fees imposed by your country/region. These costs are not included in the shipping price.

  • Documentation: We provide commercial invoices and necessary shipping documents to facilitate customs clearance. Ensure your address and contact information are accurate to avoid delays.

7. Undeliverable Packages

If a package is undeliverable (e.g., incorrect address, refused by recipient, or customs seizure), we will:

  • Attempt to contact you for resolution.

  • If unresolved, the package may be returned to us (return shipping costs may be deducted from any refund).

8. Shipping for Returns

For return requests (approved by our team), you are responsible for return shipping costs unless the return is due to our error (e.g., defective product). Return packages must follow our hazardous materials shipping guidelines (contact info@ampbird.comfor instructions).

9. Contact Us

For questions about shipping, tracking, or delivery issues, contact our Customer Service team:

  • Email: info@ampbird.com

  • Response Time: Within 1–2 business days.

Note: Shipping policies are subject to change without prior notice. Always check this page and your order confirmation for the latest updates.